![]() Character name, User ID (you can see it by tapping on your character image on the Main Menu) and Server (EU, NA, ASIA, RU), Device model and operating system version.If possible, use an Ethernet cable instead. If you're using a Wi-Fi connection, reduce the distance between the router or Access Point and your PC. Is there any specific map or ship that is causing disconnections? Restart your router as well as your modem by cutting it off its power for around 20 seconds and then turning it on again.Which connection types have you been trying to use?.When contacting Support regarding connectivity issues, please try to provide us with as more information as possible: Should none of the steps mentioned above fix your issue, please contact our support team. ![]() If upon reinstallation you're still dealing with lag, lowering the game's graphics is worth giving a try just to rule out that the problem is a performance one instead of a connectivity one.
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